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Chapter 1
Survival Is Not Mandatory
Chapter 2
A Painful History Lesson
Chapter 3
Drive-By Lean
Chapter 4
Voice of the Customer
Chapter 5
The Lean Philosophy
Chapter 6
The Seven Deadly Wastes
Chapter 7
Process Analysis
Chapter 8
Six Sigma-Why 99% Yield Is Not Good Enough
Chapter 9
The Lean Toolkit
Chapter 10
If Willie Wonka Can Do It, So Can You!
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